Thank you for shopping with Allgoodapothecary.com. We take great pride in offering you our high-quality handmade bath, beauty, and skincare products. Please review our return policy below to ensure a smooth shopping experience:
Returns and Refunds: Due to the nature of our products being handmade and the importance of maintaining strict sanitary conditions, we cannot accept returns or issue refunds. Our commitment to product quality and your safety is our top priority, and we cannot guarantee the sanitary conditions of returned items, making them unsuitable for resale.
Allergen Information: We provide detailed ingredient lists for each product in the product descriptions. It is crucial that you carefully review these lists to identify any potential allergens.
Damaged Items: In the rare event that you receive a damaged product (e.g., broken soap, damaged lotion bottle), we are happy to provide a replacement. To qualify for a replacement, please follow these steps:
- Notify Us: Contact us within 5 days of receiving the damaged item. You can reach out to us via ami@allgoodapothecary.com
- Provide Proof of Damage: To process a replacement, we require clear photographic evidence of the damaged item, including the packaging and the product itself. Please send these images to ami@allgoodapothecary.com.
- Replacement Shipping: Once we receive the proof of damage, we will promptly prepare and ship a replacement item to you at no additional cost. We take responsibility for covering the shipping costs associated with sending the replacement.
Lost or Missing Items: If your order does not arrive or you believe an item is missing from your order, please contact us within 5 days of the expected delivery date. We will investigate the matter and work with you to resolve it to your satisfaction.
Contact Us: If you have any questions, concerns, or need assistance regarding our return policy or any other aspect of your order, please feel free to reach out to our customer service team at ami@allgoodapothecary.com.
At All Good Apothecary, we are committed to providing you with excellent products and outstanding customer service. We appreciate your understanding of our return policy, which is designed to ensure the quality and safety of our handmade products.
Thank you for choosing us for your bath, beauty, and skincare needs!
Sincerely,
Ami Armstrong
Owner
All Good Apothecary